When you book a repair with Newcastle Appliance Repairs, we need to know your name, home address, e-mail address, contact telephone number, appliance details, This enables us to process your fixed price repair application or labour only repair, authorise your credit or debit card payment, keep you informed of your repair status and fulfill the repair of your appliance.
This information will enable us to provide you with access to all parts of the Marchwood Appliance Repairs web site and to supply the goods and services you have requested. It will also enable us to bill you and to contact you where necessary concerning your repair status. We will also use and analyse the information we collect so that we can administer, support, develop and improve our business. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services. Where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or e-mail. If you do not want to receive marketing information please write to The Data Protection Office, Marchwood Appliance Repairs Limited, 20-22 Wenlock Road London England N1 7GU.
To generate anonymous statistical reports. These are essential to give us an overview of how our site is being used and enables us to improve our service. Personal data submitted to this site may be used for the following, plus any purpose stated on the relevant part of the site: administer the website; improve your browsing experience by personalising the website; enable your use of the services available on the website; send to you goods purchased via the website, and supply to you services purchased via the website; send statements and invoices to you and collect payments from you; send you general commercial communications; send you email notifications which you have specifically requested; provide third parties with statistical information about our users - without identifying any individual user; deal with enquiries and complaints made by or about you relating to the website. Any other purpose stated on the relevant part of our website at the point the data is gathered.
We recognise that security of communications and transactions over the Internet is of the utmost importance to you. We take all necessary precautions to protect your personal information and store it securely.
Cookies are small amounts of information about you which we store on your computer hard drive. If you set your browser to reject the cookies you may be limiting your use of some areas of the Marchwood Appliance Repairs web site. Our cookies hold the following information: